9ph22 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how 9ph22 ("9ph22," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("you," "Player," or "User") of the 9ph22 online gaming platform accessible at 9ph22.net and any associated mobile applications or services (collectively, the "Platform").

1.2 9ph22 is committed to protecting the privacy and personal data of all players on the Platform. This Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC").

1.3 By registering an account on the 9ph22 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Policy, you must not use the 9ph22 Platform.

1.4 This Policy should be read together with 9ph22's Terms & Conditions, which are available at 9ph22.net/terms-conditions.

2. Personal Data We Collect

2.1 9ph22 collects the following categories of personal data from registered users and visitors to the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (used to verify the 21+ age requirement);
• Residential address (including city, province, and postal code);
• Email address;
• Philippine mobile number.

2.2 Financial Data

• GCash or PayMaya mobile wallet number;
• Bank account details (BPI, BDO, Metrobank) where provided for withdrawal purposes;
• Transaction history, including deposits, withdrawals, and wager records.

2.3 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, Voter's ID);
• Proof of address documents;
• Selfie or facial verification image where required.

2.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Pages visited, games played, and features accessed on the Platform;
• Referral source and marketing attribution data.

2.5 Communications Data

• Records of communications between you and 9ph22 customer support, including live chat transcripts and email correspondence;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion on the 9ph22 Platform.

3.2 Automatically — through cookies, web beacons, and similar tracking technologies when you access and navigate the 9ph22 Platform. See Section 7 (Cookies & Tracking) for more detail.

3.3 From third parties — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention partners, and analytics providers, where necessary to verify your identity, process transactions, or comply with regulatory obligations.

4. How We Use Your Personal Data

4.1 9ph22 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity, KYC documents, date of birth
Processing deposits and withdrawals	Financial data, identity data
Fraud prevention and security monitoring	Technical, financial, and identity data
Regulatory compliance and AML obligations	Identity, financial, and transaction data
Customer support and dispute resolution	Communications and account data
Personalising your gaming experience	Usage and preference data
Sending promotional offers (with consent)	Contact and preference data
Platform analytics and improvement	Technical and usage data
Responsible gaming monitoring	Usage, financial, and account data

5. Legal Basis for Processing

5.1 9ph22 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation — processing necessary to comply with applicable Philippine laws, PAGCOR regulatory requirements, and anti-money laundering (AML) obligations;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights;
• Consent — processing for direct marketing communications, where you have opted in to receive such communications. You may withdraw your consent at any time by updating your account preferences or contacting support.

6. Data Sharing & Disclosure

6.1 9ph22 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors — GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals;
• Identity verification providers — third-party KYC and AML compliance service providers engaged to verify your identity and comply with regulatory requirements;
• IT and platform service providers — cloud hosting, data storage, and cybersecurity vendors who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or court order;
• Professional advisers — lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

6.2 All third-party service providers engaged by 9ph22 are contractually required to process your personal data only in accordance with our instructions and to implement appropriate technical and organisational security measures.

6.3 In the event of a merger, acquisition, or sale of all or substantially all of 9ph22's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Cookies & Tracking Technologies

7.1 The 9ph22 Platform uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience, maintain your session, and collect usage analytics. The types of cookies we use include:

• Strictly necessary cookies — essential for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and game history.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the Platform, helping us improve performance and user experience.
• Marketing cookies — used to deliver relevant promotional content and measure the effectiveness of our campaigns, only where you have provided consent.

7.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9ph22 Platform.

8. Data Retention

8.1 9ph22 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• KYC documents are retained for the duration of your account and for five (5) years after closure;
• Customer support communications are retained for three (3) years;
• Technical and usage logs are retained for up to twelve (12) months.

8.2 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 9ph22 will securely delete or anonymise such data.

9. Data Security

9.1 9ph22 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9ph22 Platform;
• Encryption of sensitive data at rest, including financial and KYC information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Two-factor authentication (2FA) available for all player accounts.

9.2 While 9ph22 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9ph22 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9ph22:

• Right to be informed — the right to know what personal data 9ph22 collects and how it is used, as described in this Policy;
• Right of access — the right to request a copy of the personal data 9ph22 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to applicable legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission if you believe your data rights have been violated.

10.2 To exercise any of the above rights, please contact 9ph22's Data Protection Officer via email at [email protected] or through the live chat feature on the Platform. We will respond to all verified requests within fifteen (15) business days.

11. Children's Privacy

11.1 The 9ph22 Platform is strictly intended for persons aged 21 years and above. 9ph22 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account and delete the associated data.

11.2 If you are a parent or guardian and believe that your child has registered on the 9ph22 Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Third-Party Links

12.1 The 9ph22 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 9ph22 Platform. 9ph22 is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

13.1 9ph22 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

13.2 Your continued use of the 9ph22 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact & Data Protection Officer

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 9ph22, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the 9ph22 Platform
• Address: Manila, Philippines

14.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that 9ph22 has not handled your personal data in accordance with the Data Privacy Act of 2012.